FAQs

WILL YOU HELP ME GET STARTED?

Absolutely.

For those totally new to mailing off of a “platform” instead of an ESP we recommend starting out with VoloMP All-In-One managed service. It’s very much like using a hosted ESP except we will set-up your IP space just for you. We will warm them up slowly and guide you on how to safely increase volume.

For enterprise-level plans we can help you with everything you need to know about leasing a server and procuring IP space. As soon as you pass us your server info we can install our software, literally within minutes. We will help you set up everything then give you a comprehensive walk-through of your new set-up and off you go!

HOW LONG DOES IT TAKE TO GET STARTED?

Not long. 48 hour turn-around, max.

Once your server and IP space are acquired it takes little time to get the software on the server.

WHAT ARE THE TECH REQUIREMENTS?

Your OS has to be Centos6 etc.

IF I SIGN-UP AND DECIDE VOLO’S NOT FOR ME, WILL I BE TRAPPED IN A CONTRACT?

Nope!

Contracts are month-to-month, therefore there is no contractual trap. Also note that we offer a 7 day money back guarantee. So you can try the VoloMP mailing platform, risk free.

ARE THERE ANY ADDITIONAL FEES BESIDES THE MONTHLY LICENSE?

All license levels are a flat rate. For enterprise level plans, you’ll source your own IP space and servers.

WHERE DO I GET IPS? HOW MANY DO I NEED?

If you don’t have your own source we can help. The number of IPs depends on the type of the operation you are running. Again, we can advise you. VoloMP All-In-One clients will have IP space managed for them.

ISN’T MAILING IN HIGH VOLUME REALLY HARD THESE DAYS?

The answer to this question is as always – yes. And the fact is people still mail and are successful. Mailing’s no cake-walk but, you might be amazed by what you can achieve with good data and a decent mailing strategy.

HOW DOES VOLO HANDLE IP THROTTLING?

Very well, thank you!

Throttling, or shaping delivery traffic, is one of our strongest features. You can throttle real-time any subset of your IPs, when they are delivering to a particular target. And then comes our mouth-watering capability to give you a bird’s-eye overview with real-time reporting, You can twist the dials (again, real-time) while watching it go.

On top of that there’s the fully transparent “back-offs” rule book where you can see what Volo does when a target X says Y. Plus you can override that with your own custom rules. This to be an unmatched feature!

HOW MANY IPS ARE ALLOWED PER LICENSE?

You can allocate up to 4K IPs per license for the Platinum plan (there’s a fee to manage each additional set of 1000 IPs).

HOW MANY IPS PER DOMAIN DO YOU SUGGEST?

It’s up to you, we have seen it all – 8 IPs per domain, 25 IPs per domain, 1 IP per domain. Right now, 6-8 domains per C class seams reasonable.

HOW IMPORTANT ARE DOMAIN NAMES?

Pretty darn important.

The main thing to keep in mind is that a domain should make sense. It doesn’t have to be brilliant or branded, just a logical extension of whatever campaign you are marketing. It’s best not to send prospective customers mail originating from an alphabet soup of letters like jguvtifjg.com. That just doesn’t instill confidence.

HOW GOOD IS YOUR SUPPORT?

It’s solid. Our support team answers calls and emails out of Belgrade, Serbia –the very place VoloMP was founded.

Most clients like to correspond over email (email crew sits tight from 4AM EST to 8PM EST) but if you prefer it, you can speak to a live human (who actually understands mailing) using Skype.